Effective Date: January 2025
Last Updated: January 2025

Ainoteque Global (“Ainoteque,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website: www.ainoteque.com
• Use our mobile applications:
  • AINO APP (Customer App) – Package: com.ainoteque.customer
  • AINO RIDER (Delivery App) – Package: com.ainoteque.rider

By using our services, you agree to the terms of this Privacy Policy.

1. ? Information We Collect

We collect different types of information depending on how you interact with our services.

a. Personal Information

• Full name
• Phone number
• Email address
• Delivery and billing address
• Profile photo (Riders only)
• Government-issued ID (Riders only, if required)
• Bank/payment details

b. Account Information

• Username and password
• Account preferences
• Login credentials

c. Transaction Information

• Orders and purchase history
• Payment confirmations
• Delivery details

d. Location Data (VERY IMPORTANT FOR APP APPROVAL)

• Precise GPS location (Rider App) – for delivery tracking
• Approximate location (Customer App) – for delivery services and address suggestions

We collect location data:

• When the app is in use
• In some cases, in the background (Rider App for active deliveries)

e. Device & Technical Information

• Device type and model
• Operating system
• IP address
• App version
• Mobile network

f. Usage Data

• Pages visited
• Features used
• Session duration
• App interactions

2. ⚙️ How We Use Your Information

We use your data to:

• Process and deliver orders
• Manage rider deliveries and logistics
• Provide customer and technical support
• Send order updates and notifications
• Improve app performance and user experience
• Personalize recommendations
• Prevent fraud and ensure platform security
• Comply with legal and regulatory obligations

3. ? Location Data Usage (Critical for Rider App)

For AINO RIDER, we collect and process location data to:

• Assign delivery requests
• Enable real-time tracking
• Optimize delivery routes
• Verify completed deliveries

Location tracking may continue in the background during active deliveries.

Users can disable location services, but this may limit app functionality.

4. ? Permissions We Request (Mobile Apps)

Depending on your device, we may request:

• Location access (precise & background)
• Camera (for profile, delivery proof)
• Storage (upload images/documents)
• Notifications (order updates, alerts)
• Phone access (to contact customers/riders)

You can manage permissions in your device settings.

5. ? Data Sharing and Disclosure

We do NOT sell your personal data.

We may share your information with:

a. Service Providers

• Payment gateways
• Logistics and delivery partners
• Cloud hosting providers
• Analytics services

b. Business Operations

• Riders receive customer delivery details
• Customers receive rider contact details

c. Legal Compliance

We may disclose data if required by:

• Law enforcement
• Government authorities
• Legal processes

6. ? Payments & Financial Data

All payments are processed through secure third-party providers. Ainoteque does not store full card details.

We implement industry-standard encryption and security protocols.

7. ? Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage
• Remember user preferences

You can disable cookies via your browser settings.

8. ? Data Security

We implement strong safeguards including:

• SSL encryption
• Secure servers
• Access control systems
• Regular system monitoring

However, no system is 100% secure, and users should also take precautions.

9. ? Data Retention

We retain your information:

• As long as your account is active
• As needed for legal and operational purposes

You may request deletion at any time.

10. ? Your Rights

Depending on your location, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Object to certain processing

To exercise these rights, contact us using the details below.

11. ? Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

12. ? International Data Transfers

Your information may be processed on servers located outside your country. We ensure appropriate safeguards are in place.

13. ? Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices.

14. ? Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted with a revised effective date.

15. ? Contact Us

Ainoteque Global
? Address: Old Ife Road, Ibadan, Nigeria
? Phone: 08067162608
? Email: sales@ainoteque.com
? Website: www.ainoteque.com