Effective Date: January 2025
Last Updated: January 2025

Welcome to Ainoteque Global (“Ainoteque,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of:

• Our website: www.ainoteque.com
• Mobile applications:
  • AINO APP (Customer App) – Package: com.ainoteque.customer
  • AINO RIDER (Delivery App) – Package: com.ainoteque.rider

By accessing or using our services, you agree to these Terms. If you do not agree, do not use our services.

1. ? Eligibility

To use our services, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Have the legal capacity to enter into a binding agreement

2. ? User Accounts

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities under your account

We reserve the right to:

• Suspend or terminate accounts for violations
• Refuse service at our discretion

3. ? Use of AINO APP (Customer App)

Customers may:

• Browse and purchase products
• Track orders
• Communicate with support

You agree:

• Not to use the app for fraudulent transactions
• To provide accurate delivery information
• To pay for all confirmed orders

4. ? Use of AINO RIDER (Delivery App)

Riders agree to:

• Provide accurate personal and verification details
• Maintain professional conduct during deliveries
• Deliver orders promptly and safely

Ainoteque reserves the right to:

• Suspend riders for misconduct or poor performance
• Verify rider identity and documents at any time

5. ? Orders and Deliveries

• Orders are subject to availability and confirmation
• Delivery times are estimates and may vary
• Customers must be available to receive deliveries

We are not liable for delays caused by:

• Traffic conditions
• Weather
• Incorrect address provided

6. ? Pricing and Payments

• All prices are listed in applicable currency (₦ where applicable)
• Payments must be completed before order processing
• We reserve the right to update pricing at any time

Accepted payment methods may include:

• Cards
• Transfers
• Third-party payment gateways

7. ❌ Cancellations and Refunds

Customers:

• Orders may be canceled before dispatch
• Refunds are subject to review and approval

Ainoteque:

• May cancel orders due to:
  • Product unavailability
  • Payment issues
  • Suspected fraud

Refunds, where applicable, will be processed within a reasonable timeframe.

8. ? Privacy

Your use of our services is also governed by our Privacy Policy.

We are committed to protecting your personal data and handling it responsibly.

9. ? Location-Based Services

By using our apps:

• Customers consent to location usage for delivery services
• Riders consent to real-time and background location tracking during deliveries

Disabling location services may limit functionality.

10. ? Prohibited Activities

You agree NOT to:

• Use the platform for illegal purposes
• Provide false information
• Interfere with app functionality or security
• Attempt unauthorized access to systems
• Harass other users or staff

Violations may result in account termination and legal action.

11. ? App Permissions

Our apps may request access to:

• Location
• Camera
• Storage
• Notifications

These permissions are necessary for core functionality. You can manage them in your device settings.

12. ⚠️ Limitation of Liability

To the fullest extent permitted by law:

Ainoteque shall not be liable for:

• Indirect or consequential damages
• Loss of profits or data
• Service interruptions

Use of our services is at your own risk.

13. ? Service Availability

We do not guarantee:

• Continuous or error-free service
• Immediate availability at all times

We may:

• Update, modify, or discontinue services without notice

14. ? Intellectual Property

All content on our platform, including:

• Logos
• Designs
• Text
• Software

…is owned by Ainoteque Global and protected by applicable laws.

You may not copy, reproduce, or distribute without permission.

15. ? Termination

We may suspend or terminate your access if:

• You violate these Terms
• We suspect fraudulent activity
• Required by law

You may stop using our services at any time.

16. ⚖️ Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

Any disputes shall be resolved in Nigerian courts.

17. ? Changes to Terms

We may update these Terms at any time.

Continued use of our services after updates means you accept the revised Terms.

18. ? Contact Information

Ainoteque Global
? Address: Old Ife Road, Ibadan, Nigeria
? Phone: 08067162608
? Email: sales@ainoteque.com
? Website: www.ainoteque.com